Q1:
What are the materials used in your products?
A:
Our lamp materials are including: high quality aluminum, stainless steel, copper, iron, gypsum, ceramics, cement, resin, seashells, wild marine animals and plants, wood, bamboo, rattan, hemp rope, toughened glass, foamed glass, K9 crystal, guide-light plate, diffuser, heat conduction glue, waterproof glue, acrylic, PC, PVC, and LED lamp bead, and so on.
Q2:
What certificates do you have?
A:
For LED driver power supply, intelligent controller and other high-precision electronic devices, we have international quality certificates UL,CE,RoHS,SAA,SASO,SGS.
Q3:
What colors for your lamps?
A:
Lamp appearance colors including: primary color, gold-plated, silver plating, zinc plating, nickel plating, chrome plating, stainless steel plating and paint, lacquer that bake, powder spraying. Beautiful and durable, loved by professional customers.
Q4:
What are your advantages?
A:
Having been focusing on R&D and production of the series of decorative lights more than a decade, we have accumulated hundreds types of lighting products including pendant lamp, ceiling lamp, wall lamp, table lamp, floor lamp, and outdoor lamps.
Q5:
What are your main markets?
A:
We mainly export to North America, Asia, Europe, South America and Australia, having enjoyed good reputation.
Q6:
Who are your main customers?
A:
Indoor decorative lighting importers, wholesellers, online shop, supermarkets, hotel projects, etc..
Q7:
Do you provide OEM services?
A:
We offer OEM custom service. Our designers and technicians make your ideas come true that belong to your personalized products.
Q8:
Why shall we choose your factory?
A:
1, With the world frontier design concept and technology;
2, Good quality and inexpensive products to create value for you;
3, Good communication and professional service.
Q9:
How long is the lead time?
A:
Lead time: around 3 -- 25 days upon products quantity.
Q10:
How long is the product guaranteed?
A:
Warranty: 2 -- 5 years
Q11:
How long is the LED life time?
A:
LED life span: 30000 -- 50000 Hours
Q12:
What are the packing details?
A:
Standard export 5 layers corrugated case. Packing size & weight: advised upon your order
Q13:
What are the shipping methods?
A:
Shipping: by DHL, UPS, FedEx, TNT, Air freight, or Sea freight.
Q14:
What are the payment methods?
A:
Payment: by TT, Credit card, MoneyGram, WesternUnion, L/C.
Q15:
How do we check your products details?
A:
Welcome to see our products details at our online shop and visit our factory showroom.
Q16:
What information do you provide about transactions?
A:
Our catalog, technical design drawing, picture, quotation, price list, certification, packing and shipping data are available to provide upon request.
Q17:
Can you send us all of your products details?
A:
For details, please contact us immediately via email and phone call.
Q18:
What is your MOQ?
A:
Normally MOQ: 5pcs, but some products MOQ is different.
Q19:
How do we find you?
A:
Our factory is based at Guzhen (famous lighting capital), around 1 hour to Guangzhou and Hong Kong. Please arrange time to visit our factory. Face to face is better communication.
Q20:
How do we know your product quality?
A:
You can order samples to test quality.
Q21:
Can we get samples free?
A:
You can get samples, some charges, some free, contact us Now.
Q22:
What protection do I have?
A:
Trade assurance:
100% product quality protection;
100% on-time shipment protection;
100% payment protection.
Q23:
Is it easy to finish the deal?
A:
Order confirmation --- Payment --- Receiving products --- Finished the deal